Shipping policy

Thank you for shopping with Qoravelix. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how your order is processed, shipped, and delivered after your purchase has been successfully completed.

Once your payment has been confirmed, our fulfillment team carefully prepares your items for shipment. Orders are generally processed and dispatched within 1–3 business days, excluding weekends and public holidays. When your package has been shipped, you will receive a confirmation email containing a tracking number that allows you to monitor the progress of your shipment online. Please note that tracking information may take some time to become available after the package leaves our facility.

Delivery times vary depending on the destination and shipping option selected at checkout. Standard shipping usually arrives within 7–15 business days, while expedited services may provide faster delivery. These delivery estimates are provided for reference only and may be affected by factors such as customs processing, transportation disruptions, weather conditions, or carrier-related delays.

Shipping charges are clearly displayed during checkout before your payment is completed. From time to time, Qoravelix may offer free shipping promotions or special delivery discounts, which will be clearly advertised on our website or during promotional campaigns.

For international shipments, customs duties, import taxes, and related fees may be imposed by the destination country. These charges are not included in the purchase price or shipping fees and are the responsibility of the customer. As customs regulations differ from country to country, Qoravelix cannot determine these charges in advance and is unable to reimburse them.

Please ensure that the shipping information provided during checkout is accurate and complete. Qoravelix is not responsible for delivery issues resulting from incorrect, incomplete, or outdated address details. If an order is returned due to an address-related issue, customers may be required to pay additional shipping costs for reshipment.

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible at refunds@qoravelix.eu. Our customer support team will work closely with the shipping carrier to investigate the matter and provide updates or an appropriate resolution.

We value every customer and strive to make every delivery experience as seamless as possible. If you have any questions regarding shipping, tracking, or delivery, please feel free to contact us at refunds@qoravelix.eu, and the Qoravelix support team will be happy to assist you.